Refund policy

Dear Valued Customer,

Thank you for visiting our store! We are committed to providing you with high-quality products and services. To ensure a smooth shopping experience, please carefully read the following return and refund policy:

1. Scope of Application

This policy applies to all products purchased on our website.

2. Warranty Period

We offer a one-year warranty service starting from the date you receive the product.

3. Conditions for Returns and Refunds

You may request a return or refund under the following circumstances:

  • Product Quality Issues: For example, the product cannot function properly, or it significantly differs from the description.

  • Damage During Shipping: Please inspect the product upon receipt. If any damage is found, contact our customer service immediately and provide relevant evidence.

4. Return and Refund Process

  1. Contact Customer Service: Please contact our online customer service or email us at [Your Email Address] within 7 days of discovering the quality issue, and provide the following information:

    • Order number

    • Product name and quantity

    • Description of the quality issue and relevant photos/videos

  2. Review and Confirmation: We will review your request within 1-3 business days and confirm the return or refund method with you.

  3. Return the Product: Please ship the product back within 7 days of receiving the return address provided by us, and keep the tracking number.

  4. Refund/Replacement: We will process your refund or replacement within 7 days of receiving the returned product and confirming its condition.

5. Important Notes

  • Please ensure that the product's original packaging, accessories, manuals, and gifts are kept intact.

  • For returns or refunds not due to quality issues, shipping costs will be borne by you.

  • The following situations are not eligible for returns or refunds:

    • The product has been used or damaged due to human error or misuse.

    • The product's original packaging, accessories, manuals, or free gifts are incomplete.

    • The return or refund period has expired.

6. Other

  • The final interpretation of this policy belongs to our website.

  • If you have any questions, please feel free to contact our customer service.

Thank you for your understanding and support!

Kesfitt